20" Anniston Bandfall Active Wig

Yes! All of our products are made from the highest grade Mongolian human hair.

The hair is remy hair (meaning the cuticles all face the same direction) and is double drawn.

This allows you to style it as you please with heat. We do recommend however being mindful not to put it on the hottest setting to help preserve the lifespan of your wig and keep your color looking good for as long as possible.

Yes! Because your wig is human hair, you can color it. However please note, as this hair has already been colored once (with the exception of our natural black wigs), we recommend that you only darken the wig and not try to lighten it by bleaching the hair.

If you proceed with bleaching your wig, again with the exception of the natural black color, you may severely damage the wig to the point it's unable to be worn.

You can style your wig with any hot tool you please - curling iron, curling wand, flat iron, or a beach waver.

We recommend using a heat protectant on the hair prior to styling, keeping your heat setting around 325-350 degrees, and not holding the hot tool on the hair on any one spot for too long.

We try and restock within 8-12 weeks after a wig has sold out however sometimes it may be sooner or later than this depending on our current production schedule for other colors/lengths, etc.

As there are many factors that can impact how long a wig lasts, it's impossible to say for sure.

However, active wigs tend to be the most durable type of wig you can purchase because they have no silk or lace and are fully wefted. Wefts are very strong and there is a much lower risk of shedding with such a piece.

If you take proper care and maintenance of your wig and aren't letting it get excessively tangled (to the point where it sheds when coming), these active wigs should last 1-2 years or longer if not using daily.

As blondes are more processed however, their lifespan may be shorter.

Note that we cannot guarantee a timeframe and these are estimates only.

This will vary considerably depending on what you are doing in your active wig and how much you personally sweat.

The hair on the pony wigs tends to get less dirty than wigs worn down because they're tucked up away from everything all day long. This may allow you to go longer without washing them.

This said, if you're wearing your pony wig to exercise and are sweating heavily, you'll want to wash the wig more frequently so the cap doesn't start to smell.

The great thing about the active wigs is you don't need to be quite as careful when washing as you don't need to worry about any damage to lace during the washing process.

How often you wear the active wig will also factor into how often you wash it. Someone wearing it daily will need to wash it more often than someone wearing it on the weekends for a few hours only while running errands.

If you're wearing it often and/or sweat heavily, washing it once every 1-2 weeks is recommended.

If you aren't wearing it as often and aren't sweating heavily, you may get away with washing it every 4-8 weeks.

A good way to tell it needs a wash is if the cap starts to smell or just doesn't feel as fresh and/or the hair isn't moving as nicely as it did when you got it or is tangling easily.

Wigs do not receive the natural scalp oils like your own hair does and over time, this can impact how dry they feel.

Likewise, lots of heat styling and choosing a color that is heavily bleached (ie. the lightest blonde colors) will also lead to increased risk of dryness.

To help combat this, we recommend applying a light oil when it's feeling a bit on the dry side. You don't want to overdo the oil, but at the same time, a light coating every month or two (depending on how often its washed) can help.

We recommend that you store your wig on a mannequin or foam head that is the same size, or preferably smaller than your own head.

Please keep in mind that wigs can stretch over time and if you store your wig on a head that is larger than your own, this can lead to it stretching out over time.

We also recommend that you store it away from areas that are prone to a lot of humidity (such as in the bathroom) as well out of direct sunlight, which can alter the color of your wig.

If you don't plan to wear your wig for a while for whatever reason, we recommend either storing it in the box it came in, or storing it in its silk bag (which comes with your wig) and in a plastic shoe box.

Please keep the wig out of direct sunlight as this can cause the color to change.

We recommend the following steps when washing your wig.

1. Fill a large sink with warm water (not hot) and add in some salon grade safe-for-color treated hair shampoo. Swirl the shampoo in to disperse.

2. Comb the wig out to ensure there are no tangles.

3. Place the wig in the sink and work the water/shampoo through the wig. Avoid rubbing the hair together but rather, run hands through the wig to clean.

4. Remove from sink and squeeze (not twist) out excess water.

5. Repeat the process, this time using color safe conditioner instead.

6. Fill the sink up one last time with clean water and then rinse. You can also rinse the wig under the tap. If doing so, we recommend that you let the water run through the cap down to the ends of the hair (so the water runs in the same direction you'll comb it). This will further help prevent tangles.

7. Towel blot the wig to remove excess water.

8. Either let the wig air dry completely before combing it or very gently, use a wide tooth comb to lightly comb through and then let air dry.

Note: Hair is more prone to breakage when wet (especially blondes) so comb very lightly when the hair is wet from washing, if doing so at all.

We also recommend you ensure you don't place the cap on a mannequin stand to dry that's larger than your own head or you will quickly stretch out the circumference of the wig.

If the wig is relatively new, it probably just needs a reset. This is especially the case if you're first taking it out of the box as sometimes some of the waves are lost when its packaged.

To reset it, simply wet the wig down, lightly comb with a wide tooth comb and then lay it onto itself, forming waves as you plop it on the ground.

Let sit there for about 15-30 minutes and then hang to dry on a mannequin head/stand that is smaller than your own (to avoid stretching the cap).

You may scrunch it upon hanging initially to help really set in that wave. Once air dryed, the waves should appear stronger.

Please keep in mind that since the waves are steamed permed and not natural wavy hair, they will lose some of their wave over time with wear and multiple washes. So if the wig is older, this may be just what's happening.

The hair can still be heat curled as you desire.

You can use any high quality (salon grade) styling product on your wigs as it is human hair.

We always recommend trying to use products for color treated hair whenever possible.

Also please keep in mind products containing alcohol can dry out the hair, so avoid these whenever possible.

Likewise, you'll want to avoid putting too many products on the hair or this can cause product buildup over time and cause the hair to not move and feel as it should.

Since you aren't washing the wig daily like you would your own hair, products really only need to be applied sparingly right after washing and on an occasional basis between washes.

Yes, if you wish to sleep in a wig, the active wig is the best wig to do so in as it's very durable.

This said, hair can still get tangled so we recommend placing it into a ponytail or braid for sleep and if possible, use a satin pillowcase when sleeping to reduce unwanted friction with the hair.

At Madison Hair, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it.

Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. Any packages sent COD will be rejected and returned to the sender. 

 ~ Your wig must be sent back in the condition it was received. This means the the hair has not been washed or heat styled, and all packaging material is in place. This includes the silk bag as well as the hair net the wig comes in. Each item will be inspected before the refund is given. 

All returns for any reason will incur a $100 return fee. This fee covers the non-recoverable costs encountered with your purchase including payment processing fees, your prepaid shipping label, as well as the costs to prepare the wig back for sale.

Any shipping that was paid during the transaction is also non-refundable.  

Without a restock fee, we unfortunately would need to raise our selling price quite substantially in order to account for these losses so the restock fee does help us offer you the lowest selling price possible. 

Hopefully this helps you better understanding what and why we charge restock fees. :) We realize they are an unfortunate part of shopping online but do appreciate your understanding as they are a necessary part of running our business and being able to offer you the best selection of products to choose from. 

Any wigs marked 'Final Sale' are non returnable. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ We do NOT offer a cancellation policy. If you cancel your order prior to it being shipped out, a 5% cancelation fee will apply. PLEASE NOTE: We cannot guarantee that we see the email to cancel prior to it being shipped. If the piece IS shipped out, it will fall under our normal restock fee policy. Please be very certain about your order prior to making it.

~ At this time we do not offer exchanges. You are welcome to purchase another product that may work better, however the restock fee does still apply as there are costs associated with every purchase we do not get back regardless of whether it's returned or exchanged. 

~ If you feel you have received a defective or incorrect product, please email us and attach thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Madison Hair Collection) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.

 ~ If you wish to send a wig or topper back, please follow these steps:

1. Proceed to our returns portal: https://madisonwigsboutique.com/a/returns  Here you will be required to enter your order number and email and walk through the steps to create your return. Please note this must be done within 3 days of receiving your item, the day you receive it being day 1. 

2. We will confirm your refund within 24 hours and you will receive an email regarding this confirmation. From there, you have another 24 hours to ship the wig back to the address provided below. If this occurs on a Sunday, you will have until end of day Monday to ship the piece back. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.3. Please ensure that you write your NAME and ORDER NUMBER on a piece of paper and put it into the return so we know who is sending it and can verify the wig is matching your return request.

Canadian returns should be addressed to:

Madison Hair Collection -Returns
7017 170A Ave NW
Edmonton, Alberta, Canada
T5Z 0G9 

US and International returns should be addressed to:
MHC Returns c/o SB
13647 Perry Road
Grand Rapids, Ohio
USA
43522

*** Please note: We strongly recommend that ALL INTERNATIONAL (outside of US/Canada) be sent via air mail, not by ground. This will help with reducing potential lengthy delays outside of our control. 

We offer complimentary express shipping (2-5 business days) to anywhere in the USA/Canada for orders over $1000. 

Express shipping for orders within North America under $1000 will be $15. 

International Shipping is $95 regardless of order value.

We do not ship to Italy or Spain.

Orders are typically shipped daily, with 11:00 AM MDT being the cut off for that day shipping. Any orders placed after 11:00 AM MDT will be shipped out the following day. 

Please note customs delays are beyond our control. While they rarely happen, should a delay occur, this will not entitle the customer to a refund of shipping fees. 

Madison Hair Collection is also not responsible for any additional customs/duties when shipping to international countries. Please consult with your local post office authorities to get an estimate of those costs. There should never be any customs/duties charges when shipping to the USA however.

Unfortunately at this time we do not accept custom orders.

You are always welcome to email us and let us know of a color/length, etc. you're looking for and perhaps we'll consider carrying it at some point.

All orders shipped within the USA and Canada will not have any extra duties or customs associated with them.

All orders outside of North America may be subject to their local customs and duties charges. These are assessed by your country and Madison Hair is unable to provide details of how much these will be. If you would like estimates, please consult with your local authorities.

Madison Hair shall also not be responsible for paying any customs or duties and will be the sole responsibility of the customer.

If any package is rejected due to non-payment of customs and duties and sent back to us, please note restock fees WILL sill apply and any other charges we may incur (such as return shipping) will also be deducted from your refund.

All cancelation requests, if seen prior to the wig shipping out (and please keep in mind we tend to ship out very quickly - sometimes before seeing emails) will have a 5% cancellation fee.

If the wig has already shipped, standard return fees will apply.

Please order carefully to ensure you do not need to cancel your order.

At this time we do not offer payment plans like Sezzle or AfterPay.

We accept all major credit cards as well as Paypal. Paypal also offers a payment plan through the Paypal service so you might consult them if you wish to have a payment plan.

Yes, all of our packages will just state "Madison Hair Collection" on them. We do not use the term 'wig' on the packaging.